1. Payment Provider & Merchant Framework
Pixel Up Pro purchases are handled by Polar as merchant of record. Polar processes payments, applicable taxes, and approved refunds. Pixel Up does not receive your payment card details.
2. Pre-Purchase Verification & Free Trial
Before purchasing Pro, review the System Requirements and try real processing on your PC with 10 completed Upscale exports and 10 completed Remove Background exports in full quality.
3. 14-Day Refund Requests
You may request a refund within 14 calendar days after purchase. To make a request:
- Send an email to corelink.support@gmail.com.
- Include the email address used at checkout and the order number or transaction receipt received from the payment provider.
- If you wish, briefly describe the reason for your request so we can help with technical issues or a duplicate charge.
Approved refunds are issued by Polar to the original payment method under its buyer terms and applicable law.
Statutory Consumer Rights: Nothing in this refund policy limits, excludes, or impairs any mandatory statutory consumer rights provided by applicable laws in your country of residence, including statutory cancellation and withdrawal rights where applicable.
4. Technical Support Inquiries
If you experience any technical difficulties or driver incompatibilities before requesting a refund, please consult our Support page or contact corelink.support@gmail.com so we can help resolve the issue.