1. Payment Provider & Merchant Framework
When commercial sales open, PixelUp purchases will be handled by an authorized third-party Merchant of Record or authorized payment provider. The authorized payment provider manages order processing, applicable sales tax collection, fraud prevention, and refund disbursements in full compliance with regional consumer protection standards.
2. Pre-Purchase Verification & Free Trial
Before purchasing PixelUp, we encourage evaluating your hardware against our System Requirements. At launch, you will also be able to test real processing on your PC using the planned free trial (10 successful Upscale exports and 10 successful Remove Background exports in full quality) to confirm compatibility before buying.
3. Planned 14-Day Refund Policy
Upon commercial release, purchases will be eligible for a refund request within 14 calendar days following the date of purchase. To request a refund:
- Send an email to corelink.support@gmail.com.
- Include the email address used at checkout and the order number or transaction receipt received from the payment provider.
- Briefly describe the reason for your request (such as an unresolvable hardware incompatibility or duplicate charge) to assist our engineering team.
Approved refunds will be processed and issued directly by the authorized payment provider to your original method of payment.
Statutory Consumer Rights: Nothing in this refund policy limits, excludes, or impairs any mandatory statutory consumer rights provided by applicable laws in your country of residence, including statutory cancellation and withdrawal rights where applicable.
4. Technical Support Inquiries
If you experience any technical difficulties or driver incompatibilities before requesting a refund, please consult our Support page or contact corelink.support@gmail.com so we can help resolve the issue.